Reputation Software Scours The Internet Saving Businesses From Losing Customers
Studies Show That Businesses Can Lose Up to 80% of their Customers As a Result Of Just One Negative Post Anywhere Online.
Milpitas, USA – May 29, 2016 /MarketersMedia/ —
On June 1st Adventron Group is launching ReputationDefense.biz which allows users to have 24/7 brand monitoring. ReputationDefense.biz is a reputation management software that boasts the ability to take keywords as entered by the user and do a thorough search everywhere on the web. This gives them instant awareness of everything being said about them on the web and clues them in on their competitors as well.
Often businesses are impaired by a lack of rapport with it’s customers. The world of social media has connected people from all around the world with a single click of the mouse. Due to this type of access, businesses who lack the ability to catch negative customer reviews, conversation and interaction lose up to 80% of new customers and some current customers. On the other hand, businesses who do have the ability to track customer conversation and feedback online are able to give customer satisfaction quickly and effectively. One example in Australia involves an airline customer who had a bad experience checking in and immediately tweeted, “worst customer service I’ve ever had!” This particular customer had over 200,000 followers. The Airline caught the negative press quickly and was able to tweet her back with an invitation to go to their customer service desk where she was given the assistance she needed. Once again she jumped on twitter and posted, “Now that’s what I call service. I’ll never fly with anyone else.” What could have been a loss for that airline, quickly turned into a gain of an exclusive patron.
ReputationDefense.biz allows small business owners or anyone interested in their online reputation to manage their publicity like a team of people a PR firm. The difference is that this software works for the user around the clock, weekends and holidays included. ReputationDefense.biz is stated to be “a simple and effective brand management tool.” It allows the user to enter keywords or phrases relating to their brands, personnel, its reputation, locations, even competitors in order to monitor their brand’s reputation and even stake out the competition. There are Android and Apple apps that work in conjunction with the software and will inform the user when those keywords or phrases are used as soon as they are posted anywhere online! This in turn gives the user the opportunity to quickly respond and resolve any issues.
ReputationDefense.biz will keep users up to date on what their Facebook friends, Twitter and Instagram followers, Google+ Circle Members, YouTube watchers, Yelp reviewers etc. are saying about them online.
In addition to the benefit of being able to immediately access their followers’ reviews or complaints, users can also monitor what their competition is doing and rescue any of the competitors neglected consumers. Simply put, this software can be an extremely effective lead generator. The user just needs to enter the keywords and phrases into the software and it will search for disgruntled customers. Likewise, it will find people who are asking about specific products and services, which gives the user a great opportunity to tell them about what they offer. Kelly Morris of Adventron Group says “Not properly managing your reputation can cost you a lot of customers and their money, but having this software can help you retain them both, and gain more“.
ABOUT ADVENTRON GROUP, LLC
Established in the heart of Silicon Valley, Adventron Group is a newly formed management consulting firm that partners with early stage businesses and inventors to help develop products and services that have significant potential for broader market appeal. The co-founders have over 35 years of combined professional experience in marketing and finance.
For more information about us, please visit http://ReputationDefense.biz
Contact Info:
Name: Kelly Morris
Organization: Adventron Group, LLC
Address: 142 N. Milpitas Blvd. #459, Milpitas, CA 95035
Phone: 408-769-5500
Release ID: 117143
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