SalonTouch Studio Offers Methods For Spas And Salons To Achieve High Customer Retention Rates

SalonTouch Studio has posted an article about ways to achieve an improved customer retention rate. Three tips are presented on the topic of customer retention at salons or spas.

Alpharetta GA – June 1, 2016 /MarketersMedia/ —

SalonTouch Studio has presented some tips for improving the retention rate of customers at the salon or spa. When salon owners run their business the right way, it is possible to develop a steady stream of recurring income based on merit and proper systems. The first of these tips is to run the salon in a way that is customer friendly. Instead of blaming the customers, the economy or the weather for poor retention, the owner should take a hard look at how the salon greets and treats clients.

A welcoming atmosphere is essential if customers want to return. The facility must be kept clean and the staff members well-kept. The pricing of the services is crucial to remain competitive in the market and have sustainable success. Things like the location and the economy are largely out of your control, but business owners and managers should focus on the elements which they can control. This is only the first step in growing loyalty.

Today’s salon and spa owners must be aware of the importance of social media. When a customer follows the brand on social media the brand’s messages are beamed directly to their mobile devices. Any sale or special which is offered at the business should also be offered on social media. This practice turns first time customers into lifetime loyal customers. Platforms such as Yelp! and Facebook are essential to offer a level of intimacy that other mediums lack.

Another method of using the Internet for marketing and customer loyalty programs is the addition of an email opt-in button on the web page of the salon. This approach yields higher return on investment than acquiring new leads for the business. Offering a reward such as discount coupons are a way to capture interested client leads.

For more information about us, please visit https://www.salontouchstudio.com/

Contact Info:
Name: Michael Young
Organization: SalonTouch Studio
Address: 1475 Alderman Drive, Alpharetta, GA 30005
Phone: (877) 725- 6686

Source: http://marketersmedia.com/salontouch-studio-offers-methods-for-spas-and-salons-to-achieve-high-customer-retention-rates/117618

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