Contact Center Market: Consumption Analysis, Business Overview and Upcoming Trends Forecast by 2022
Contact Center Market: Size, Share, Trends, Forecast, Demand, Growth, Opportunities, Developments 2022
July 19, 2017 /MarketersMedia/ —
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise’s overall customer relationship management (CRM).
Scope of the Report:
This report focuses on the Contact Center in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorises the market based on manufacturers, regions, type and application.
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Market Segment by Manufacturers, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix
Market Segment by Regions, regional analysis covers
North America (USA, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Columbia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
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Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
Table of Contents:
1 Market Overview
1.1 Contact Center Introduction
1.2 Market Analysis by Type
1.3 Market Analysis by Applications
1.4 Market Analysis by Regions
1.5 Market Dynamics
2 Manufacturers Profiles
3 Global Contact Center Market Competition, by Manufacturer
3.1 Global Contact Center Sales and Market Share by Manufacturer
3.2 Global Contact Center Revenue and Market Share by Manufacturer
3.3 Market Concentration Rate
3.4 Market Competition Trend
4 Global Contact Center Market Analysis by Regions
4.1 Global Contact Center Sales, Revenue and Market Share by Regions
4.2 North America Contact Center Sales and Growth (2012-2017)
4.3 Europe Contact Center Sales and Growth (2012-2017)
4.4 Asia-Pacific Contact Center Sales and Growth (2012-2017)
4.5 South America Contact Center Sales and Growth (2012-2017)
4.6 Middle East and Africa Contact Center Sales and Growth (2012-2017)
5 North America Contact Center by Countries
5.1 North America Contact Center Sales, Revenue and Market Share by Countries
5.2 USA Contact Center Sales and Growth (2012-2017)
5.3 Canada Contact Center Sales and Growth (2012-2017)
5.4 Mexico Contact Center Sales and Growth (2012-2017)
6 Europe Contact Center by Countries
6.1 Europe Contact Center Sales, Revenue and Market Share by Countries
6.2 Germany Contact Center Sales and Growth (2012-2017)
6.3 UK Contact Center Sales and Growth (2012-2017)
6.4 France Contact Center Sales and Growth (2012-2017)
6.5 Russia Contact Center Sales and Growth (2012-2017)
6.6 Italy Contact Center Sales and Growth (2012-2017)
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