Bright Pattern Is Revolutionizing the Call Center Space With True Cloud Omnichannel
Bright Pattern provides simple, yet powerful contact center software for innovative midsize and enterprise companies.
February 28, 2019 /MarketersMedia/ —
Bright Pattern, the leading provider of enterprise contact center software for innovative companies, is now offering customers a true omnichannel experience. Instead of asking customers to enter and re-enter their name, serial number, preferred language, etc., each time they reach out, now they ll be able to seamlessly pick up right where they left off across channels like chat, voice, email, text, messengers, bots, and mobile.
We believe omnichannel CX is maintaining context across multiple contacts irrespective of channel, said Konstantin Kishinsky, CTO and founder of Bright Pattern. Attempts to integrate separate siloed channels is still the norm and a barrier to delivering omnichannel conversations. Omnichannel conversations start with having all channels native to the platform so that all channels can operate as one seamless, effortless conversation for both customers and agents. At Bright Pattern, the omnichannel vision is a fundamental part of our technology on all levels.
Although customers have been demanding a true omnichannel experience for years, only 5-10 percent of companies offer true omnichannel, according to Gartner and IQPC surveys. At Bright Pattern customers have the power to choose. Omnichannel offers a better mobile experience, more self-service options, and effortless, personal service across a variety of channels. This includes both traditional channels like voice, email, chat and text but also new emerging channels like bots, messengers – as consumers are looking to interact with companies on the channels of their choice.
Bright Pattern s omnichannel platform is also the first and only platform to be available on all cloud infrastrures – Amazon, Microsoft Azure, and Oracle. Bright Pattern s open cloud-first architecture also is integrated with the best-of-breed AI from IBM Watson, Google, and Amazon Lex. Bright Pattern s AI can help consumers with capabilities such as a Conversational IVR that allows a person to interact in their own words. Bright Pattern AI can also help empower agents with suggest responses for omnichannel interactions with voice, text, messengers, email and more.
Bright Pattern provides superior omnichannel customer service through the use of innovative cloud-first technology that s both simple and powerful. Bright Pattern was recently recognized by Ovum as a Market Challenger and by Gartner as a leader in the Contact Center FrontRunners Quadrant.
About Bright Pattern:
Bright Pattern provides simple, yet powerful contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern s cloud contact center solution is used globally in over 26 countries and 12 languages.
Contact Info:
Name: Bright Pattern
Organization: Bright Pattern
Website: https://www.brightpattern.com/
Source: MarketersMedia
Release ID: 486897
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