Customer Experience Management Market 2019-2027, Credence Research | Size, Share & Forecast
The Customer Experience Management Market is expected to grow by 14 percent over the forecast period, up from US$ 6.80 billion in 2018.
SANJOSE, United States – August 1, 2019 /MarketersMedia/ —
According to a new market research report published by Credence Research “Global Customer Experience Management Market– Growth, Future Prospects and Competitive Analysis, 2019 – 2027”, the customer experience management market is set to grow with a CAGR of 14% during the forecast period, up from US$ 6.80 Bn in 2018.
Market Insights
The global customer experience management market is driven by the increasing adoption of the big data technologies among the enterprises. Over the past five years, a significant rise in the adoption of the Big Data technologies across the enterprises has been witnessed. The enterprises are leveraging on the advance data analytics technologies to analyze the large chunks of data and derive the actionable insights. This tools assist enterprises in understanding the customer behavior and their requirements and recommends actionable plan to meet these requirements. This is driving the growth of the customer experience management market. Moreover, the enterprises are adopting wide array of new technologies to enable active customer engagement. To engage customers, organizations are adopting tools to understand their preferences, aggregate content, tracking activities. This helps enterprises in providing a personalized experience to the customer and serve relevant content and product to the customers.
Browse the full report at https://www.credenceresearch.com/report/customer-experience-management-market
The retail sector is one of the prominent end-users of the customer experience management market. The emergence of e-commerce is the primary factor driving the adoption of customer engagement solutions among the retail sector. As the adoption of internet service across the globe is increasing, the customers are becoming more empowered. Now the customers can choose from wide range of the options available to them. Therefore, to gain customer loyalty, the retailers are focusing on providing a personalized shopping experience to their users. The retail companies are leveraging on customer behavior analytics software to analyze and meet the customer’s requirement. This is driving the growth of the customer experience management market in the retail sector.
Asia Pacific is projected to grow significantly during the forecast period. The growth of the market is driven by the rapidly growing retail industry in the region. The rapid growth of the customer contact centers in the developing economies is also encouraging the adoption of the customer experience management solutions in the region. Moreover, the large scale penetration of internet services, as well as increasing number of smartphone users in the region, is fostering the market growth. Key vendors in the customer experience management market are Adobe Systems Inc., Avaya Inc., Cisco Systems, Inc., Huawei Corporation, IBM Corporation, OpenText Corporation, Oracle Corporation, Qualtrics, SAS Institute Inc., Software AG, TATA Consultancy Service Limited, Tech Mahindra Limited, and Zendesk, Inc.
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ToC:
Chapter 1 Preface
1.1 Report Scope and Description
1.1.1 Study Purpose
1.1.2 Target Audience
1.1.3 USP and Key Offerings
1.2 Research Scope
1.3 Research Methodology
1.3.1 Phase I – Secondary Research
1.3.2 Phase II – Primary Research
1.3.3 Approach Adopted
1.3.4 Top-Down Approach
1.3.5 Bottom-Up Approach
1.3.6 Phase III – Expert Panel Review
1.3.7 Assumptions
1.4 Market Segmentation
Chapter 2 Executive Summary
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Chapter 3 Market Dynamics
3.1 Introduction
3.2 Market Dynamics
3.2.1 Market Drivers
3.2.2 Market Restraint
3.3 Attractive Investment Proposition, by Geography, 2017
3.4 Market Positioning of Key Customer Experience Management Vendors, 2017
Chapter 4 Global Customer Experience Management Market, by Analytical Tools
4.1 Overview
4.2 Web Analytics
4.3 Enterprise Feedback Management (EFM) Software
4.4 Text Analytics
4.5 Speech Analytics
4.6 Other Analytical Tools
Chapter 5 Global Customer Experience Management Market, by Touch Point
5.1 Overview
5.2 Call Centers
5.3 Email
5.4 Mobile
5.5 Social Media
5.6 Stores/ Branch
5.7 Web services
5.8 Other Touch Points
Chapter 6 Global Customer Experience Management Market, by Deployment Segment
6.1 Overview
6.2 On-premise
6.3 Cloud
Chapter 7 Global Customer Experience Management Market, by Application
7.1 Overview
7.2 BFSI
7.3 Retail
7.4 Government
7.5 Healthcare
7.6 IT & Telecom
7.7 Manufacturing
7.8 Media & entertainment
7.9 Other Applications
Chapter 8 North America Customer Experience Management Market Analysis, 2016 – 2026 (US$ Bn)
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Chapter 9 Europe Customer Experience Management Market Analysis, 2016 – 2026 (US$ Bn)
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Chapter 10 Asia Pacific Customer Experience Management Market Analysis, 2016 – 2026 (US$ Bn)
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Chapter 11 Rest of the World (RoW) Customer Experience Management Market Analysis, 2016 – 2026 (US$ Bn)
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Chapter 12 Company Profiles
12.1 Adobe Systems Inc.
12.2 Avaya Inc.
12.3 Cisco Systems, Inc.
12.4 Huawei Corporation
12.5 IBM Corporation
12.6 OpenText Corporation
12.7 Oracle Corporation
12.8 Qualtrics
12.9 SAS Institute Inc.
12.10 Software AG
12.11 Tata Consultancy Services Limited
12.12 Tech Mahindra Limited
12.13 Zendesk Inc.
………………toc continued
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Key questions answered in this report
What was the market size of Customer experience management in 2018 and forecast up to 2027?
Which is the largest regional market for Customer experience management?
What are the major trends followed in the Customer experience management market across different regions?
Who are the key companies in the Customer experience management market?
What are the key strategies adopted by the leading Customer experience management companies in the market?
Browse the full report at https://www.credenceresearch.com/report/customer-experience-management-market
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