Gulf Bank Wins International Banker Awards For Customer Service Provider Middle East And Innovation In Retail Banking Kuwait
International Banker recently held its annual Banking Awards to acknowledge the top banking institutions and individuals in the Middle East and Africa. Gulf Bank received awards in two categories: Best Customer Service Provider Of The Year Middle East and Best Innovation in Retail Banking Kuwait.
London, United Kingdom – June 21, 2017 /MarketersMedia/ —
International Banker offers a global view of banking and finance. Each year through the Banking Awards, it recognises the leading banking institutions and individuals that have set the bar for industry excellence. The 2017 Banking Awards acknowledge the organisations and individuals within the banking and financial industries in the Middle East and Africa that drive global economic commerce, create capital and opportunities for economic growth within their regions, set the benchmarks for technological advancement and customer service, while maintaining high levels of regulatory compliance and corporate governance. The standout institutions working within retail, commercial, investment and private banking are recognized with these awards. In addition, special awards are given to outstanding CEOs in each region.
Honoured with double awards (BEST CUSTOMER SERVICE PROVIDER OF THE YEAR Middle East 2017 and Best Innovation in Retail Banking Kuwait 2017) to acknowledge and celebrate its innovation and leadership in retail banking in Kuwait, Gulf Bank has achieved a prominent position on the International Banker 2017 Asian, Middle Eastern and African Banking Awards list. Gulf Bank has served customers in Kuwait for nearly 60 years and works to adopt disruptive technologies to only meet its customers’ expectations and deliver an efficient and relevant customer experience. The bank is thoughtful in the technologies it embraces, ensuring they are transformative and not a fleeting trend. Last year, it launched a new mobile-banking application and digital-banking portal, noting its customers’ clear move to mobile and digital banking. Its new mobile-banking app offers ground-breaking biometric security, exceptional and intuitive navigational efficiencies, as well as market-leading transactional capabilities. The bank’s login method is unique to the Middle East and one of the few in the world. Customers can opt to login via a traditional password method, or use sophisticated two-factor biometrics—facial recognition and touch id/fingerprint. One year on, Gulf Bank has seen an almost 250-percent increase in the monthly growth of the bank’s digital base and around an 800-percent increase in monthly mobile banking. The app has also been recognized as the best in the Middle East from several noteworthy publications and institutions.
The bank also continues to update its offerings based on its research and customer needs. It introduced new ATM machines, which offer a better customer experience by increasing security, in addition to reducing downtime and power consumption. It also launched Interactive Teller Machines (ITMs) that include high-definition video displays, allowing customers to interact via live video with a teller located at a remote location.
As part of its long-term strategy to offer services that will benefit customers, it approached Kuwait’s banking and financial regulators to obtain approval for several types of investment licenses. Gulf Bank was the first bank to officially obtain investment licenses from the Capital Markets Authority in Kuwait, which will enable the bank to practice a range of investment activities. The licenses will enable the bank to practice the following roles: portfolio manager, custodian, investment controller, subscription agent, in addition to the initial approval to perform as investment adviser. Soon the bank will unveil an investment service that will allow customers to invest in a unique way across the region and in global markets safely and efficiently based on personal preferences, leading to increases in their returns on investment.
Gulf Bank also takes its corporate social responsibility seriously, concentrating in the areas of youth education and entrepreneurship; health and fitness; women’s empowerment; promoting heritage and traditions; and community service. Its range of activities are dedicated to building and sponsoring sustainable programs for the benefit the country.
About International Banker: International Banker is the flagship brand of Finance Publishing. Finance Publishing is one of the world’s leading sources of authoritative analysis on finance, international banking and world affairs. It delivers information with excellence through a wide range of accessible formats, from websites, newsletters and magazines, to conferences.
Contact Info:
Name: Simon Brown
Email: simon.brown@financepublishing.com
Organization: Finance Publishing
Address: EC1N 8JY United Kingdom
For more information, please visit http://internationalbanker.com/banking/banco-bac-san-jose-costa-ricas-nimble-financial-powerhouse/
Source: MarketersMedia
Release ID: 209237
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