ICEFLO Launches Runbook Management on ServiceNow for Enhanced Operational Resilience

ICEFLO, a technology firm specializing in runbook management solutions, has announced the launch of its latest offering built on the ServiceNow® platform, aimed at modernizing operational resilience in high-stakes change and recovery scenarios.

Edinburgh, Scotland, United Kingdom – February 8, 2024 —

The innovative solution provides customers with a streamlined, digital alternative to traditional spreadsheet runbooks, increasing efficiency and reducing risk across various operational resilience (OpRes) situations.

ICEFLO’s Runbook Management (RBM) system is a transformative approach to handling complex project cutovers and service recoveries. The solution is designed for highly regulated sectors that demand meticulous planning, execution, and audit, such as finance and insurance. By harnessing the power of the ServiceNow® platform, RBM offers seamless integration with existing business processes and information assets, thereby enhancing operational agility and regulatory compliance.

Today’s business landscape requires agility and the ability to manage both planned change and unexpected disruptions effectively. To this end, ICEFLO’s digital runbooks enable customers to manage risk and resilience in real-time. The RBM solution provides an unprecedented level of control and clarity, allowing organizations to execute high-risk changes with confidence and in compliance with emerging regulatory demands.

The optimization delivered by RBM is considerable, as evidenced by a statistical increase in runbook construction efficiency and a significant reduction in service outages due to planned events. These improvements are fundamental for companies looking to strengthen service recovery protocols and disaster recovery stress tests, thereby elevating their overall OpRes posture.

As companies make strategic decisions to prioritize solutions on the ServiceNow® platform, ICEFLO’s RBM emerges as a versatile and indispensable tool in the pursuit of operational excellence. The breadth of scenarios that RBM covers, published as a native ServiceNow® application, positions it as a powerful solution for organizations intent on navigating the complex demands of today’s digital business environment.

About the company: ICEFLO offers a 30-day free trial of this innovative solution to provide potential customers with a hands-on experience of its benefits. For those wishing to explore the capabilities of ICEFLO’s Runbook Management first-hand, more information and the option to schedule a demonstration can be found on the company’s website at https://www.iceflo.com.

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Contact Info:
Name: Andy Smith
Email: Send Email
Organization: ICEFLO
Address: St. Dunstans House, High Street, Melrose, Scottish Borders, TD6 9RU
Phone: +44 1835 822916
Website: https://www.iceflo.com

Release ID: 89120401

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