ICMediaDirect – Experts Advise How To Recuperate From Critical Reviews Online
Having enhanced the brand image of Fortune 500 companies, celebrities, politicians, and athletes, ICMediaDirect has built an outstanding track record in efficient reputation control.
NEW YORK, NY – December 22, 2016 /MarketersMedia/ —
ICMediaDirect, one of America’s most acclaimed public relations and reputation management firms and leader in online brand repair, emphasizes that negative feedback on the Internet can cause serious damage to businesses, with reference to data revealing that 86 percent of potential customers will think twice about purchasing goods or services from a company with hostile reviews. With another survey showing that 9 out of 10 people say they take online reviews ‘very seriously,’ the agency has responded by providing advice on how companies can recover after receiving negative feedback online. See your Online Reputation Report now, by visiting http://www.icmediadirect.com
Having enhanced the brand image of Fortune 500 companies, celebrities, politicians, and athletes, ICMediaDirect has built an outstanding track record in efficient reputation control. The agency uses a clear strategy for diminishing the unwanted impact of criticism. First, determine if a comment is legitimate. Some information spread online is created by competing brands. The best course of action for this scenario is to request to have the review removed citing its unlikely authenticity. Next, find out if a review is opinion based. In this case, a company has a powerful opportunity to share factual, positive information about themselves, while also diluting the effect of the review. When a customer has left factual, yet negative feedback, then it is time to respond fully and genuinely. The agency recommends a dynamic approach, combining an apology with a proactive solution to a client’s problem.
To deal with difficult situations where there is significant interaction online, ICMediaDirect advises addressing the complaint offline where possible by asking for the customer’s details or requesting to contact them privately. Experts at the firm have noted that this can reduce the impact of any further mistakes and the pressure on the business manager dealing with the complaints.
ICMediaDirect is a full-service internet reputation and content marketing agency, specializing in online brand repair. Its extensive experience with successful recovery from negative online reviews has helped companies and individuals project a positive image and build an efficient message with a strong impact on their audience. In 2015, the agency published a game-changing handbook on Google brand repair and has been awarded the New York Excellence Award by the SBIEC for two consecutive years. ICMediaDirect regularly attends well-known industry conferences including Affiliate Summit, ad:tech, and LeadsCon, where it shares its expertise and techniques with businesses from all over the world. To see your Online Reputation Report, visit http://www.icmediadirect.com
ICMediaDirect – PR and Marketing News: http://icmediadirectnews.com
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ICMediaDirect – Reputation Reviews – Reputation Management: http://icmediadirectreputationreviews.com
For more information, please visit http://www.ICMediaDirect.com
Contact Info:
Name: ICMD
Email: pr@icmediadirect.com
Organization: ICMediaDirect.com
Phone: 800-595-0821
Video URL: https://www.youtube.com/watch?v=x3QHOeY8qAM
Release ID: 156347
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