Knoah Solutions, Inc. Recognized as Best Outsourced Provider at Call Center Week Excellence Awards
Knoah Honored for Differentiating Company Framework for its Employee Training, Quality and Technology-based Solutions
Las Vegas, USA – June 23, 2015 /MarketersMedia/ —
Knoah Solutions, Inc. (www.knoah.com), a global business process outsourcing company, is proud to announce it received the Best Outsourced Provider at the 2015 Call Center Week Excellence Awards during the evening gala on June 16, 2015 at The Mirage in Las Vegas.
The Call Center Week Excellence Awards honors, recognizes and promotes the most innovative contact center solutions and individuals during the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of contact center functions.
“Getting recognized as Best Outsourced Provider at CCW Awards is significant as it validates ‘The Knoah Way’ of delivering memorable customer experiences to our clients’ customers. Our integrated service delivery model is based on a consultative approach that goes beyond a regular vendor-client engagement,” says Sri Myneni, CEO and co-founder of Knoah Solutions.
Quoting the award selection committee, “Knoah involves internal stakeholders for quality hires and does a 90-day survey on quality of hire with individual client profiles. A big differentiator is the company’s framework for competency-based training and mapping of professional, leadership and functional competencies to the big picture. TotalAssure QA, Knoah’s third-party quality assurance solution, is a flexible, technology-based solution. It also does a pre-launch assessment review of client quality, training, operations and executive team’s expectations to determine gap analysis and then delivers a customized solution.”
“We, at Knoah Solutions, have always believed in being flexible and adaptive enough to suit the requirements of our clients using our proven processes, practices supported by skilled people and world-class infrastructure. We tailor and continually analyze and tune our delivery model over time to support our clients’ changing customer care goals. This is the essence of our value proposition,” says Ralph Barletta, EVP and co-founder, Knoah Solutions.
More than 2,000 professionals attend Call Center Week, which received nearly 200 applications for the awards. A full list of Contact Center Week Excellence Awards is available online here.
About Call Center IQ
Call Center IQ is the premier, 24/7/365 customer service community that leverages data, intelligence and networking from more than 75,000 call center and customer service leaders to keep you ahead of the curve — and your competition.
About IQPC:
IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network that spans six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information, please visit www.iqpc.com.
About Knoah Solutions:
Whether you are a Fortune 500 company or an SMB, Knoah Solutions’ global BPO services create memorable experiences that matter to your brand. Our customizable and flexible, multichannel solutions help you meet the needs and challenges of each of your customers through voice, chat and email to our award-winning TotalAssure QA third-party call monitoring solution; all powered by our proprietary WFO tool, KnoahsARK. Knoah has the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Knoah’s innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies like IQPC and IAOP.
For more information about us, please visit http://www.knoah.com
Contact Info:
Name: Tammy Weinstein
Organization: Knoah Solutions, Inc.
Address: 325 E. Warm Springs Rd., Suite 103, Las Vegas, NV 89119
Phone: (702) 722-5005
Release ID: 84943
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