Reece Line of LineLogic Announces Two New Groundbreaking SAAS Applications
Reece Line owner of LineLogic Digital Agency recently released a statement announcing two new exciting SAAS (Service as a Solution) applications.
Houston, United States – August 28, 2020 /MarketersMedia/ —
Reece Line owner of LineLogic Digital Agency recently released a statement announcing two new exciting SAAS (Service as a Solution) applications.
The latest project, Helpd Support Desk, encompasses everything a business will need to connect with its customers on a better level. The Live Chat and Help Desk platform offers a single pane of glass with advanced features like Live ChatBot, Canned Responses, charging users for Support and Email to Ticket features. Needless to say, you’ll have everything you can need to cater to your customers and provide them a better level of support.
The big differentiator between the competition and Helpd Support Desk is that it allows companies to use their own payment methods (Stripe for Credit Cards and PayPal) to charge their users for support. You’re able to set up a credit system, where your customers can prepay for support credits that are deducted every time a ticket, live chat, or support is needed. You can also charge users a per-incident (Live Chat or Support Ticket) fee. This not only allows companies to weed out needless tickets, but it also produces a revenue stream to help recoup some of the costly support hours dedicated to tickets. You can of course set your own cost for the credits/per-incident fee.
The Helpd Support Desk system gives companies a configurable dashboard to call their own – although this is common in the Help Desk space, they take it a step further and allow you to fully customize your portal with Blog Posts, FAQs (Frequently Asked Questions), Contact Page and much more. They’re also different in the way that no per live chat support agent pricing and no per help desk support agent pricing is charged, rather they have blanket fees including multiple support agents, with the ability to add on more for a reduced rate if you need. They do, however, do not require you to add-on agents and have a wide variety of packages that will suit any size business.
As Reece Line pointed out “Our Help Desk and Live Chat system is fully integrated, no need to move back and forth between multiple software. It also comes preloaded with all of the features you’d expect to have in a support solution like proactive responses to turn visitors into customers, canned responses for both Tickets and Live chat to save time and increase productivity, IMAP support for Email to Ticket integration, as well as a place for your customers to login, manage their tickets, and respond to your staff. These robust features are also accompanied by advanced statistics features ensuring you know exactly what’s going on.”
Their second application is most exciting of all – TrackedPage boasts industry-leading behavior tracking while event and heatmap data. They take a privacy-focused approach to website analytics and give you full control over your data. The best part is the Data owned by you -supports opt-out respects DNT (Do not track) no IP addresses are collected. They even go far as to not record data from specific fields such as username, credit card, password, date of birth, and many others.
A website heat map allows you to understand your user’s behavior better on your website. It creates an image and highlights what part of your website is most active and what sections of your website could use improvement. This is an essential tool for not only building new websites but also for maintaining existing sites. The Website Heat Map allows you to track all devices including Desktops, Tablets, and Mobile Devices.
The Session replay feature is an extremely convenient way to easily track what a visitor did on their journey throughout your site. It helps you narrow down specific users more than a Website Heat Map will. It allows you to visually see everything your visitor saw, exactly how they saw it.
Reece Line explains the importance of learning about your visitors “Evaluating and understanding visitor’s behavior and repeated actions on a website is the best way to know what is working and what is not going so well. Our tools allow for website developers and marketing experts to analyze a website and see exactly what to improve and what to keep the same. Everything is at a glance – Get detailed reports of all your visitors, and analyze all their past sessions including the flow of the visited pages and their actions. Easily identify your visitors by connecting your logged-in users from your app to the tracking system by any identifier. The advanced dashboard contains all the details you will need to know how your traffic is looking and evolving.”
Most web analytics solutions go way over the top when, in most cases, all you need is to glance over them and easily understand what is going on. TrackedPage does a good job of balancing their dashboards so users aren’t so easily confused by a plethora of data that they don’t need.
Their team’s system allows users to share access to their website’s analytics with other people. Which is especially useful if you have multiple people working on a project and all collaborating together. They also have a built-in Email reporting system that will automatically send you monthly email reports with an overview of how your website is performing.
Most cookie scripts now days can easily block all tracking codes until the visitor has accepted them. TrackedPage by default respects DNT (Do Not Track) requests and has Opt-Out capabilities for your visitors to opt-out of tracking.
In conclusion both of these robust SAAS (Service as a solution), applications look extremely promising and look to provide people with efficient yet cost-effective solutions for their companies. It will be exciting to see where these applications will be in the future and how LineLogic chooses to enhance them with time.
Contact Info:
Name: Jessica V.
Email: Send Email
Organization: LineLogic Digital Agency
Address: Houston, Texas
Website: https://line-logic.com
Source: MarketersMedia
Release ID: 88974425
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