The Online Group Pty Ltd Launches AI Voice Agents Available in the US, UK and Australia

The Online Group Pty Ltd develops business software and websites and offers IT services, content writing, SEO, and digital advertising to businesses worldwide. The organisation now offers AI Voice Agents to handle inbound and outbound calls.

Perth, Western Australia, Australia – June 5, 2024 —

The Online Group Pty Ltd launches AI voice agents to manage inbound and outbound call activities. Companies often struggle with missed opportunities, especially after hours when potential customers are left voicemails. AI Voice Agents, now available in the US, UK, and Australia, transform how businesses handle their call activities to resolve such cases. A major benefit of this invention is its ability to handle high volumes of calls simultaneously so that no customer is left waiting. This reduces call abandonment rates and increases customer satisfaction, as each caller receives prompt attention and support.

One major problem businesses face is the high cost and resource allocation required for customer service teams to handle routine inquiries. Businesses often need to invest in huge manpower to answer repetitive questions, which can be time-consuming and expensive. AI Voice Agents address this problem by handling such inquiries efficiently. They can access and learn from existing digital information, ensuring customers receive accurate and consistent responses. This system allows humans to focus on more complex tasks and helps reduce costs and improve service quality.

For companies that rely heavily on outbound calls for sales and marketing, reaching out to potential customers can be difficult, especially when compliance with legal regulations is required. Cold calling random numbers is illegal and hopeless in many regions. AI Voice Agents can make outbound calls to voluntary receivers, offering new product information, service renewals, and membership updates. This targeted approach improves the usefulness of marketing campaigns, leading to higher conversion rates.

With its technological advancement, the Online Group Pty Ltd can pre-qualify sales leads and set appointments so that no sales opportunity is lost. AI Agents for after-hours support ensure no customers are greeted with a “we are currently closed” message. These agents engage potential customers by providing immediate interaction, increasing the chances of successful conversions.

Maintaining an active client database and developing leads can be demanding tasks. AI Voice Agents do well at outbound voice tasks like customer surveys, AI database reactivation, and lead follow-up. By managing these activities, organisations can keep regular contact with their customers, collect helpful feedback, and regenerate inactive leads, all contributing to long-term business success.

AI Voice Agents provide a complete answer to various typical business communication issues. With this innovation, The Online Group Pty Ltd helps you deliver 24-hour help, lowers operational expenses, improves marketing effectiveness, avoids missed sales chances, streamlines customer service, and maintains active client involvement. Businesses in the United States, United Kingdom, and Australia can greatly improve their productivity, client satisfaction, and, eventually, revenues by integrating AI Voice Agents into their operations. 

About the company: The Online Group P/L was founded on software development, having spent over three decades producing business software and websites and providing IT services, content writing, SEO, and online marketing to businesses worldwide. The company and its founder (Alan Blackmore) are based in Western Australia but have team members worldwide, serving clients in the United States, United Kingdom, Canada, Australia, and Europe.

Contact Info:
Name: Alan Blackmore
Email: Send Email
Organization: The Online Group Pty Ltd
Address: Perth WA, Australia
Phone: +61 433 579 600
Website: https://theonlinegroup.com.au

Social Media:
Facebook: https://www.facebook.com/TheOnlineGroupLeads
Twitter: https://x.com/OnlineGroupPPL
Youtube: https://www.youtube.com/@TheonlinegroupAu
LinkedIn: https://www.linkedin.com/company/the-online-group-pty-ltd

Video URL: https://youtu.be/P5upqh8dh2A?feature=shared

Release ID: 89131932

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