Call Centers Global Market Segmentation, Growth Drivers, Challenges, Key Players, Scope, Context and Forecast 2025
This report provides major statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
Pune, India – August 31, 2018 /MarketersMedia/ —
This report focuses on the global Call Centers status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Centers development in United States, Europe and China.
Call centers are utilized by companies for inbound and/or outbound telephone calls and usually offer customer service or technical support to customers with complaints, inquiries, or technical issues. Other call centers include telemarketing, market research, and soliciting for charitable donations.
According to a lot of market researches being conducted, it is clear that the Global Call Center markets are surging like never before. Since the time of the internet and smart devices, the major boom in the market is evident as every segment of the Global Call Center Industry is growing at a rapid pace with the marketing expanding both in value and volume over the last decade and is expected to continue this trend into the future decade as well.
In 2017, the global Call Centers market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
The key players covered in this study
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom, Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix
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Market segment by Type, the product can be split into
Cloud
On-premises
Market segment by Application, split into
Banking, Financial Services, and Insurance (BFSI)
Healthcare
Government
Retail
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Call Centers status, future forecast, growth opportunity, key market and key players.
To present the Call Centers development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Call Centers Market Size Growth Rate by Type (2013-2025)
1.4.2 Cloud
1.4.3 On-premises
1.5 Market by Application
1.5.1 Global Call Centers Market Share by Application (2013-2025)
1.5.2 Banking, Financial Services, and Insurance (BFSI)
1.5.3 Healthcare
1.5.4 Government
1.5.5 Retail
1.5.6 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Call Centers Market Size
2.2 Call Centers Growth Trends by Regions
2.2.1 Call Centers Market Size by Regions (2013-2025)
2.2.2 Call Centers Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Call Centers Market Size by Manufacturers
3.1.1 Global Call Centers Revenue by Manufacturers (2013-2018)
3.1.2 Global Call Centers Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Call Centers Market Concentration Ratio (CR5 and HHI)
3.2 Call Centers Key Players Head office and Area Served
3.3 Key Players Call Centers Product/Solution/Service
3.4 Date of Enter into Call Centers Market
3.5 Mergers & Acquisitions, Expansion Plans
………..
12 International Players Profiles
12.1 Teleperformance
12.1.1 Teleperformance Company Details
12.1.2 Company Description and Business Overview
12.1.3 Call Centers Introduction
12.1.4 Teleperformance Revenue in Call Centers Business (2013-2018)
12.1.5 Teleperformance Recent Development
12.2 Convergys (Stream)
12.2.1 Convergys (Stream) Company Details
12.2.2 Company Description and Business Overview
12.2.3 Call Centers Introduction
12.2.4 Convergys (Stream) Revenue in Call Centers Business (2013-2018)
12.2.5 Convergys (Stream) Recent Development
12.3 Sykes Enterprises Inc.
12.3.1 Sykes Enterprises Inc. Company Details
12.3.2 Company Description and Business Overview
12.3.3 Call Centers Introduction
12.3.4 Sykes Enterprises Inc. Revenue in Call Centers Business (2013-2018)
12.3.5 Sykes Enterprises Inc. Recent Development
12.4 Transcom, Atento
12.4.1 Transcom, Atento Company Details
12.4.2 Company Description and Business Overview
12.4.3 Call Centers Introduction
12.4.4 Transcom, Atento Revenue in Call Centers Business (2013-2018)
12.4.5 Transcom, Atento Recent Development
12.5 Arvato
12.5.1 Arvato Company Details
12.5.2 Company Description and Business Overview
12.5.3 Call Centers Introduction
12.5.4 Arvato Revenue in Call Centers Business (2013-2018)
12.5.5 Arvato Recent Development
12.6 West Corporation
12.6.1 West Corporation Company Details
12.6.2 Company Description and Business Overview
12.6.3 Call Centers Introduction
12.6.4 West Corporation Revenue in Call Centers Business (2013-2018)
12.6.5 West Corporation Recent Development
12.7 Acticall (Sitel)
12.7.1 Acticall (Sitel) Company Details
12.7.2 Company Description and Business Overview
12.7.3 Call Centers Introduction
12.7.4 Acticall (Sitel) Revenue in Call Centers Business (2013-2018)
12.7.5 Acticall (Sitel) Recent Development
12.8 TeleTech Holdings Inc.
12.8.1 TeleTech Holdings Inc. Company Details
12.8.2 Company Description and Business Overview
12.8.3 Call Centers Introduction
12.8.4 TeleTech Holdings Inc. Revenue in Call Centers Business (2013-2018)
12.8.5 TeleTech Holdings Inc. Recent Development
12.9 Comdata Group
12.9.1 Comdata Group Company Details
12.9.2 Company Description and Business Overview
12.9.3 Call Centers Introduction
12.9.4 Comdata Group Revenue in Call Centers Business (2013-2018)
12.9.5 Comdata Group Recent Development
12.10 Serco
12.10.1 Serco Company Details
12.10.2 Company Description and Business Overview
12.10.3 Call Centers Introduction
12.10.4 Serco Revenue in Call Centers Business (2013-2018)
12.10.5 Serco Recent Development
12.11 Concentrix
……Continued
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