Swansea Removal Company Opens New Premises On Fabian Way

December 11, 2018 – – Easy Move Removals, one of the area’s leading removal companies has opened new premises on Fabian Way in Swansea to complement the existing operation in Port Talbot. This expansion by Easy Move enables the team to provide a more efficient service to customers in South West Wales.

In addition to opening the new premises, the company has also expanded its fleet of vehicles, creating new jobs as well as now being able to offer a range of services in addition to traditional house removals. These include a ‘man and a van’ service as well as house, office clearances and storage facilities as well as a packing and packaging service.

Commenting on the opening of the new premises, company MD Wayne Florance says, “We have been operating from our premises in Port Talbot for the past 12 years working principally along the M4 corridor from Port Talbot to Newport. However, over the past two years we have been building up an increasing client base in Swansea and further West. So, it was a natural move for us to open a second premises and increase the number of vans we have on the road to meet this demand.

“The location on Fabian Way is ideal as it just off the M4 giving us easy access to all key towns from Swansea to Pembrokeshire. The 2400 sq foot warehouse also means that now we can expand our services to offer storage as well as giving us a base for the items we dispose of through our home and office clearance service.”

Since opening the Fabian Way premises back in July, Easy Move Removals has also secured a number of clients UK wide through its long distance removal service and in particularly student relocations.

The company’s fleet of vans include a 7.5 ft lorry, Luton vans and transits for light removals.

As part of Wayne’s growth and expansion strategy, he has also invested in a pro-active digital marketing campaign including a new website, SEO, reputation management and Adwords.

Customer service excellence has always been a focus for the Easy Move Removals team. Continues Wayne, “Customers frequently share their opinions of businesses online and through social media, which means even one wrong move or perceived slight can spread quickly and damage a business. In addition to providing high-quality service, we monitor what’s being said about our business on line so we can quickly address and resolve any issues as they arise.

“I also believe that customer service is important to reducing turnover. Employees who have to deal with unhappy customers are unlikely to enjoy their jobs for long and may leave to seek more hospitable working environments. We have a very small turnover of staff as result of our approach to customer service which starts with a positive attitude and an investment in employee training. This attitude needs to come from the top down and employees who are specifically trained to deliver quality customer service are far more likely to represent the company in the way that ensures satisfaction and guarantees repeat business.”

Through this approach, Easy Move Removals enjoys a high number of positive reviews such as this one from a satisfied customer: “Professional experience and excellent customer service, communication and care. Arrived on time, helped out, and would use again as well as recommend for others. More than hiring a van but got the time saved, experienced staff, 1-3 people to help then it’s a bargain and when you include the risk and time it’s silly to not use them if you have a large, complex or important cargo.”

To find out more about Easy Move Removals services or for additional reviews, visit http://www.easymoveswansea.co.uk/.

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For more information about Easy Move Removals, contact the company here:

Easy Move Removals
Wayne Florance
07578 273852
easymoveremovals20@gmail.com
Unit 2, Queens Buildings
Fabian Way
Swansea
SA1 8QB

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