Click4Assistance Introduce ‘Coni’ the Conversational Interface

Click4Assistance is introducing a new conversational interface. The Coni bot transforms a data capture form into a conversational interface.

July 23, 2020 / / —

Following the release of Artie, the chatbot powered by IBM Watson, Click4Assistance is releasing Coni, a triage bot that turns a data capture form into a cutting-edge conversational interface.

Coni has been developed as part of the Click4Assistance commitment to progressive development. Research has shown that visitors to a website are more likely to provide information in conversation. This makes the use of a chatbot ideal for capturing vital data from customers. Coni is designed to capture lead data and gather answers to basic questions. It has the capability to redirect visitors without requiring intervention from an operator, and the case can be escalated to an operator if required. The bot offers triage for department routing, ensuring all people interacting with the Coni bot are directed to the correct person.

Coni can be used to generate more leads and offers booking capability for appointments and demonstrations. As well as providing automated answers for commonly asked questions and triage enquiries for complex routing, it can also be used to gain feedback and survey visitors. It enables website visitors to automatically interact with a website 24/7, without having to wait for office opening hours. All information collected is automatically emailed to the website owner so that they can follow up.

When agents are available, the chat can be escalated to a live agent in any department. Agents can see what has already been said in the chat and offer their advice from a fully-informed position. This seamless escalation enables the formbot and live agents to work together in harmony and provide instant answers at all times.

The Coni formbot is fully configurable and can be customised to match business branding. It includes features such as images, multiple options, and department selection. Benefits of using Coni include constant availability and automated tasks for reduced time and costs. Organisations in every industry can find the formbot useful and gather information that is specific and relevant to what they do. Businesses ranging from contact centres to retail businesses can make use of an interactive, conversational interface.

Click4Assistance are UK live webchat experts. With over 15 years of experience in the industry, the company helps to power online business communication. Their solutions include AI chatbots and omnichannel integration with Facebook and WhatsApp. Click4Assistance develops its software in the UK, and it is used by customers nationwide. Both account managers and tech support staff are based in the UK too, and they have fully compliant UK security. As experts in the field, their friendly staff is available to help with all live chat questions and requirements at any time.

Learn more about Click4Assistance on their website at https://www.click4assistance.co.uk. For press enquiries, please get in touch with Jill Stephens by calling 01268 524628, emailing theteam@click4assistance.co.uk or writing to 11 Lords Court, Cricketers Way, Basildon, Essex, SS13 1SS.

Contact Info:
Name: Jill Stephens
Email: Send Email
Organization: Click4Assistance
Address: 11 Lords Court, Cricketers Way, Basildon, Essex, SS13 1SS
Phone: 01268 524628
Website: https://www.click4assistance.co.uk

Source:

Release ID: 88969842